Frequently Asked Questions
Find answers to common questions about your orders and our collection.
Are your vinyl records brand new?
Yes, all items sold on the Island Records Official Store are brand new, factory-sealed, and sourced directly from the label.
Do you offer international shipping?
We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast delivery. Please contact customer support within 1 hour of purchase if you need to make changes.
What should I do if my record arrives damaged?
Please contact us immediately with photos of the damaged item and packaging. We will arrange for a replacement or a full refund.
Are digital downloads included with vinyl purchases?
Select titles include a digital download code. Please check the specific product description for details on inclusions.